Your satisfaction is important to us!

The quality management system

Through continual growth, internal dynamics have been created for the existing processing procedures. To meet your, and our, increasing quality demands, we constantly undertake enhancements in our company-specific procedures and operations of the various divisions and departments.

Annual monitoring audits and three-year recertification audits guarantee a high quality standard for both you and us.

Business policy

At its site in Hilter am Teutoburger Wald, ITH Technik GmbH reliably manufactures a wide variety of testing and operating equipment for well-known automobile manufacturers and suppliers to support the highest standards in production. The company is committed to focusing on customer requirements and meeting applicable legal and regulatory requirements. The guideline of all business processes is aimed at achieving the greatest possible customer satisfaction and quality at the highest level.

Goals and values

In order to achieve the goals of customer satisfaction, quality and employee satisfaction, we act according to common values such as tolerance, fairness and openness. Our actions are fundamentally based on the following values:

 

Customer satisfaction

  • High adherence to deadlines
  • Realization of individual customer inquiries
  • Fast response to altered customers requirements
  • Flat hierarchies for quick solutions

Quality

  • Transparent production standards
  • Continuous product and process innovations
  • Use mistakes as opportunities for improvement
  • Prioritize error prevention over error detection

Employee Satisfaction

  • Optimal working conditions
  • Increase qualifications and support skills
  • Promote leaders to take responsibility
  • Focus on occupational health and safety

 

Growth

Our ideas and our knowledge create new products and secure our future. We see changes in the market as an opportunity for more growth in order to put skills at the service of the development and provision of innovative products, services and solutions that meet the demands of our customers. We also want to venture into new areas that build on our technologies and competencies and take into account the interests of our customers and other interested parties.

Continuous improvements

We see it as our task and challenge to question the existing and to continuously improve our quality management system and our products through future-oriented solutions. We also use our integrated management system for quality, safety, health, energy and the environment as an instrument to improve all of our services and activities along the value chain.

Obligation

Each employee is responsible for corporate policy and the goals derived from it. They undertake to comply with and enforce this policy through commitment at all levels, to comply with legal regulations and to maintain a continuous improvement process. The responsibility towards our customers, employees and society with regard to quality, customer orientation, environment, occupational safety and ethics is expressed in this policy.

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